Delivery & Returns
We are pleased to offer free postage and packing on all UK orders over £20. We use Royal Mail for this, please allow 5-7 working days for delivery.
Your order will usually be dispatched the next working day from us receiving it.
You will receive email updates from us as your order is processed, definitions explained below:
Awaiting Packing - your order has been successfully placed and is awaiting packing.
Awaiting Dispatch - your order has been packed and is awaiting pickup by Royal Mail.
Dispatched - your order has been dispatched and will be with you shortly.
We will ship to most EU and EFTA countries as well as Australia, Canada, New Zealand and the United States. International shipping is calculated at the checkout and you can also use the shipping calculator tool in the Shopping Basket.
For customers outside the EU you will receive a 20% discount on list prices at the checkout once you select your country, as we include 20% UK Value Added Tax (VAT) in all our list prices. Please refer to the Ex VAT pricing where displayed.
If your item is subject to UK export controls we will arrange any UK export licenses required at no extra charge.
Items listed UK delivery only are subject to specific UK or US export restrictions, meaning we can't ship them outside of the UK at present, though the restrictions do change.
We are happy to include any papers or permits you send us if that is required in your country, please email these to us as a PDF ahead of placing your order so we can have them printed and ready to include.
If you would like to confirm whether we can ship to your country or have any questions please drop us a line.
Wrong fit? Don't like the colour? No problem. Whatever the reason, you can return your order to us for a refund or replacement as part of our no quibble returns policy.
If you need to return something please contact us for our return details.
- We will accept all returns within 30 days of delivery, whatever the reason.
- Refunds will be provided on items returned in their original condition, without wear, damage or modification.
- Please include the original packaging if you still have it.
- Refunds will always be refunded back to your original payment method.
- We will cover the return shipping costs if you receive an incorrect or faulty item.