Updated: 20 May 2018 is commited to keeping your data private, safe and secure.

To find out how we use your data and safeguard it please read our Privacy Policy and Cookies policy below. When you submit your details to us you consent to our Privacy Policy as well as our general Terms & Conditions.

Privacy Policy

This policy (the “Privacy Policy”) tells you how collects information from you, how we protect it and how we use it, and covers all personal information which you provide when you use of our website.

This Privacy Policy also covers any other personal information which you may provide when dealing with (whether or not you have registered details for an order), including data when you make a purchase, or register for updates or newsletters. We refer to this type of information as transactional data.

This Privacy Policy explains how collects, records and uses information about you and the choices you can make about how the information is collected and used. Please read the following to learn more about our data collection policies and practices.

What information we record

When you place an order with us or create an account with us we ask you for the following information to help us process your order:

  • Your name
  • Your company name (optional - if you have one)
  • Your billing address
  • Your shipping address
  • Your contact details - email and telephone number

If you make a payment we also record:

  • The date and time of the transaction
  • The transaction reference number
  • The IP address used to make the transaction
  • The last 4 digits of the payment card number

Please note: we have no access to the full card details used to make payment, only our payment provider Sagepay (a major EU payment service provider) has access to this, we never see or store payment details.

What we do with your information

We use your information to process any orders you place, including creating invoices and arranging shipment to your delivery address.

We also collectively use our customer information to better understand our customers e.g. buying trends and popularity of magazine types and how visitors use our website.

If you have opted in to our newsletter and updates we may send you emails about news we think might be interesting or updates about our products. All our emails have an unsubscribe link, so if you decide you don't want to receive any more emails from us you can easily do so.

Who else has access to the information?

We share relevant information with our service partners to help process your order and manage our customer relationship:

  • Our e-commerce partner - who provides our website and securely stores order and customer information
  • Our shipping partners - the services who handle shipping to your delivery address
  • Our email providers - who handle our email alerts and newsletters
  • Our payment provider - who processes payments for orders
  • Our accountants - who collate and audit financial and tax information for us
  • Manufacturers - if we need to provide them contact details for a service repair

We may also be required to disclose information to government agencies if legally required to do so e.g. law enforcement or customs.

Your rights

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you

These include:

  • the right to access a copy of the personal information we hold about you;
  • the right to correction of inaccurate personal information we hold about you;
  • the right to restrict our use of your personal information;
  • the right to be forgotten;
  • the right of data portability; and
  • the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

Links to other sites

You should be aware that when you are on our Sites you could be directed to other sites where the personal information collected is outside of our control.

For example, if you click on a link to a manufacturer the click may take you to a third party site. The privacy policy of the new site will govern the information obtained from you on that site.

Changes to this policy

We may change this Privacy Policy from time to time and we will post the latest version on this and all our other Sites. If we ever wish to use your personal information in a way which is incompatible with the information in this Privacy Policy, we will only do so with your consent.


If you have queries about our use of your personal information or wish to have your personal information removed, please contact us, details on our contact page.

Cookies Policy

What are Cookies?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.   

Our use of Cookies

We use Cookies for the following purposes:

To improve the performance of our website by understanding which parts work well, and which don't.

To deliver relevant online search results and advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies.  These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third party websites.

To measure how effective our online advertising and marketing communications are.

To enable us to collect information about how you and other people use our websites.

To improve your experience on our websites, for example we use Cookies to remember the products you’ve put in your basket and to personalise your experience.

What Cookies do we use?

We use the following Cookie types:

Strictly necessary Cookies. These are Cookies that are required for the operation of our website.  They are necessary for the safety, security and integrity of the site.  For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

The data is aggregated and anonymised, which means we cannot identify you as an individual.

Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).  These Cookies will remain on your device until you choose to clear it.  If you choose to do this, you will need to enter your details each time you visit the site.

Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet.  They are set by us or by carefully selected third parties.  They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.

Blocking or restricting Cookies

You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

If you have any questions about our use of cookies please contact us via our contact page.

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